The CTRL Key

Posted on Jun 9, 2010 | 0 comments

That pesky little control key most likely sits in the lower-left corner of your keyboard. What is that key good for anyways? If you are a PC user, you have probably found a great number of instances where the ‘ctrl’ key comes in handy. For us Mac users, the ‘control’ key doesn’t do nearly as much. Regardless, all of us stand to benefit by taking a lesson from that particular key.

Dictionary.com defines the word ‘control’ as to exercise restraint or direction over, to dominate, or to command. As you punch away on your keyboard the ‘X’ key types that particular letter. In the PC environment, this holds true in all cases unless the control key is depressed simultaneously. At that point, the ‘X’ key is restrained from performing its normal function. You could say that the ‘X’ key is restrained, dominated, or even commanded to do something else.

I am sure that the ‘X’ key on your keyboard does not get too emotional over being controlled. However, unlike keys on the keyboard, people who interact with your business systems do not like to be controlled. In general, human nature doesn’t jive with a self-controlling parent or boss. However, many people (especially children) thrive when provided a clear boundary that guides their actions. Bounding is good. Controlling can be disastrous.

The most important consideration is to structure your business systems in a manner that bounds rather than controls. An effective business system provides the guiding framework in which an intelligent human being can operate. Do not make the mistake of trying to control (or micro-manage) your employees and team members. Focus instead on building, managing and continuously improving business systems that communicate the bounds of business operations and your performance expectations. Trust me – your team will love you for it.