My Pleasure
Building customer relationships is an important consideration for every business. Relationships are not built overnight; the combination of multiple interactions over time creates a fully nurtured and well-understood relationship. Rather than large and impactful interactions that spontaneously combust a relationship, it is often the combination of subtle things that you subconsciously analyze...
Read MoreConsistency
Have you ever considered the importance of maintaining consistency of interaction through your customer touch points? It’s obvious that meeting (and exceeding) the expectations of your customers in a consistent manner should be at the forefront of your mind. One of my favorite restaurant chains is the all-natural and organic food providing Chipotle. When I’m on the road, Chipotle...
Read MoreSystematizing the “Art” of Humans
People will often argue that some things simply “defy” systematization. They usually argue that matters relating to human interaction are not well served by systems because there are so many variables that no structured approach can foresee. They have a point. I’d hate to say that I really believe that matters of the heart could ever be (or should ever be) reduced to a flowchart. I...
Read MoreWelcome to Brad’s Blog
Welcome to my new blog! Most people that know me say “it’s about time”. Not because I’m finally making the commitment to share my insights and vision on a daily basis but because I recently completed my PhD Systems Engineering. For those of you who don’t know me….the PhD process has been arduous at best, interesting to say the least, and a test of...
Read MoreDr. Bradley W. Semp
Dr. Brad helps businesses to Design for Action! Click here to learn more.